Sony Pictures Imageworks

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HELP DESK ADMINISTRATOR

Sony Pictures Imageworks seeks qualified candidates to join its Systems Engineering department as a Help Desk Administrator. Systems Engineering is responsible for first- and second-level support of 1,000+ users in a dynamic, high-performance production environment.

Responsibilities
Primary areas of responsibility will include:
- Answering the Help Desk phone and providing phone support to end users
- Technical assistance to a wide range of end users in a customer-service oriented organization
- Supplying users with consumables such as printer toner and peripherals such as keyboards, mice and monitors
- Assistance with departmental asset management and inventory control
- Monitoring of system availability information and providing appropriate hand off to engineers
- Maintaining and update departmental procedure documentation using Google Drive
- Account provisioning: on-boarding/off-boarding of user accounts for LDAP, Active Directory and Google
- Permissions delegation for Google groups, Active Directory and SQL based employee database
- After hours, holiday and weekend support on-call 24/7 as scheduled in rotation with other administrators and engineers

Distinguishing Characteristics
The successful candidate possesses:
- Exceptional communication skills, both verbal and written. This includes the ability to effectively communicate instructions to a diverse user population
- Ability to work effectively with Systems Desktop Administrator and System Engineering teams
- Outstanding phone skills
- Strong interpersonal skills, and the ability to perform as an individual and on a team
- Motivation to advance in the profession and in the industry
- Self-guided triage and follow-through skills to best respond to assigned duties

Education, Skills & Certifications
- Two years of college or equivalent post-secondary education or experience
- One to two years of UNIX/Linux experience
- One to two years of Mac OS X experience
- One to two years of Windows experience
- Familiarity with Active Directory and LDAP
- Previous experience with customer support, system administration or a related field

If interested please submit a cover letter and resume to: recruiting@imageworks.com

PORTFOLIO GUIDELINES

Qualified candidates should send their materials to:

Sony Pictures Imageworks
Attention: Human Resources
9050 W. Washington Blvd.
Culver City, CA 90232
Fax: (310) 840-8888

You may also email your résumé to jobs@imageworks.com
For Production Services Technician positions: pst-recruit@imageworks.com

All artist submissions MUST contain the following:
- Cover Letter which states the position you are applying for and your availability
- Resume
- Demo Reel and/or Portfolio (if applicable to the position)
- Demo Reel and/or Portfolio Breakdown which describes your specific contributions to the work

**Please be sure NOT to send original materials, as submissions will not be returned.**

Submission Tips & Guidelines

Reel Submissions
- Reels should be on DVD or VHS (NTSC) - Beta or PAL will not be accepted
- Do not send CD ROMS or refer us to a website - hardcopy submissions only
- Reels should be clearly labeled with your name and contact information
- The length of your reel should be limited to 5 minutes and consist of the work you're most proud of beginning with your most recent work
- Music should not contain vocals unless lip-syncing skills are illustrated
- Please include a credit list explaining what you did on your reel and what software (if applicable) was used to achieve the effects
- Demo reels should be well edited and concise (less than 5 minutes).
- ANIMATORS NOTE: Please include all traditional work (life drawings, pencil tests, etc.) either on your reel or with your portfolio

Portfolio Submissions
Please be sure your portfolio is clearly labeled with your name, address and telephone number on both the inside and outside.

All portfolios should contain the following:
- Samples of your recent work
- Life Drawings
- Rough Sketches of animals and humans in movement
- Samples of your color and design sense
- We prefer artists to limit their portfolios to 20 pieces representing their strongest current work.
- Do not send original copies of your work as it will not be returned

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